Shipping policy

Shipping Policy

We use UPS as our primary carrier, including international shipping. All orders will be shipped via UPS ground, unless otherwise specified. Please refer to the UPS shipping map for approximate delivery times. We reserve the right to refuse shipment to any address. Please note that some carriers will not deliver to a PO Box. We reserve the right to ship via truck freight on large orders at our discretion. Truck freight will be used to ship items that are too large for standard service. Due to carrier restrictions, we are unable to provide air services for some items in our catalog. Hazardous materials will be shipped at an additional fee depending on the item and shipping selection. The FOB locations for drop shipments are dictated by our suppliers. Additional handling charges will be applied to all orders using an alternate carrier. However, if you still wish to use an alternate carrier (i.e. FedEx, DHL), you must contact our shipping manager directly for special request and authorization. Your request will be approved or denied. After receiving approval from our shipping manager, the customer is responsible for all arrangements for use of these alternate carriers. This includes but is not limited to, contacting the carrier to schedule the pickup and pre-payment to the carrier for the shipment using the customer's carrier account or customer’s credit card. Any claims for service failures or damages when using an alternate carrier are the responsibility of the customer. International shipments using the customer's carrier account will incur an international handling fee per box shipped.